Twice Treasured Buy-back Program FAQs
📚 Twice‑Treasured Buy‑Back Program — FAQs
(Store credit only, because more wigs = more fun 🎉)
PLEASE READ BEFORE REQUESTING A QUOTE.
1. What is the Twice‑Treasured Buy‑Back Program, anyway?
It’s Boss Crowns’ hassle‑free way to re‑home gently‑loved wigs. You tell us the details, we send you a firm quote within one business day, and—if you accept—we buy the unit back in exchange for store credit you can spend on your next crown.
2. How do I get started?
Fill out the online form (no photos needed). You’ll list the brand, style, color code, estimated wear time, and any alterations. Hit “submit” and sip your latte—we’ll email or text your quote by the next business day.
3. Why can’t I ship the wig right away?
Quotes are demand‑driven and only valid for 30 days. Shipping before you accept the offer means we might receive a unit we can’t purchase—and nobody wants costly return postage. So sit tight till you’ve got that green light.
4. What conditions must my wig meet?
Texas Health & Safety Code §431 treats wigs as “cosmetics,” which means they must be sanitary, odor‑free, and accurately described. We inspect for:
- smoke or pet odors
- melted fibers, torn lace, missing weft
- heavy product build‑up or matting
- undisclosed cuts or customization
If a wig fails inspection, we’ll return it to you (you cover return shipping), and no payment will be issued. Transparency is the best policy.
5. Do original tags need to be attached?
Tags are 💯 preferred but not mandatory. If they’re missing, we’ll verify style via cap construction, fiber, and color code. Just make sure your description is on point.
6. Which brands do you buy?
We currently accept: Belle Tress, Ellen Wille, Envy, Estetica, Henry Margu/Main Attraction, Jon Renau, Raquel Welch / Gabor / Toni Bratton, Rene of Paris, TressAllure, Styles by Soma—plus select others by request. Got a unicorn brand? Just Ask!
7. What if my unit’s been altered or thinned?
Minor tweaks are cool—just tell us. Major chops, DIY color baths, or perming can drop the quote or lead to refusal. Honesty keeps your quote accurate (and our friendship untangled).
8. How is the quote calculated?
We factor current market demand, brand reputation, style popularity, fiber type, and condition tier. TL;DR: trendy bobs in mint condition fetch more coin than discontinued mullets that survived a bonfire.
9. How will I get paid?
We keep it simple: store credit only.
- Your credit is applied to your Boss Crowns account within 2 business days after your wig passes inspection.
- Use it anytime—no expiration—on any in‑stock or pre‑order item.
- Bonus perk: every buy‑back earns an automatic 10 % credit boost (e.g., a $100 quote → $110 store credit).
(Think of it as a loyalty loop—your old style funds your next hair adventure.)
10. How do you sanitize the wigs?
Every piece is treated with hospital‑grade disinfectant and UV light—documented in our Sanitation Ledger (required under §431). So the next Boss gets a fresh start, and we stay in compliance.
11. Can I send multiple wigs in one shipment?
Absolutely! Accept each quote first, then bundle‑ship in a crush‑proof box. Include the packing slip we email so we can check items in faster than you can say “lace‑front slay.”
12. What records should I keep?
For your own peace of mind, save the email quote and your shipping receipt. We retain all transaction and sanitation records for two years, as Texas law suggests.
13. Something went wrong—who do I contact?
Ping us at hello@BossCrowns.me. We’re here weekdays 9–5 CST and occasionally after‑hours if the wig‑whisperer coffee kicks in.
Remember: Cash is cute, but store credit means instant glow‑up money—kinda like finding $50 in last year’s winter coat, but for wigs. 💁